Shipping Policy

Last Updated: June 4, 2026

Thank you for shopping with The Velvet Wind. This Shipping Policy outlines how we process and ship orders placed through our website.

Order Processing

Orders are typically processed within 1–5 business days after payment has been received and verified.

Processing times may vary during holidays, special promotions, product launches, high-volume sales periods, or due to circumstances beyond our control.

Orders are not processed, shipped, or delivered on weekends or major holidays.

Shipping Methods

Shipping options and estimated delivery times are provided during checkout when available.

Delivery estimates are provided by shipping carriers and are not guaranteed.

The Velvet Wind is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other factors outside of our control.

Shipping Rates

Shipping charges are calculated at checkout based on the shipping destination, package weight, dimensions, and selected shipping method.

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing tracking details once their order has been shipped.

Please allow time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

The Velvet Wind is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.

If you discover an error in your shipping information, please contact us as soon as possible at tvw@thevelvetwind.com. While we will make reasonable efforts to assist, we cannot guarantee changes can be made after an order has been submitted.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

The Velvet Wind is not responsible for packages that are lost, stolen, delayed, or damaged during transit.

If your package is lost or damaged, please contact the shipping carrier directly and file a claim where applicable. We will provide reasonable assistance in resolving shipping-related issues when possible.

International Shipping

International shipping may be available for select products and destinations.

Customers are responsible for any customs duties, import taxes, brokerage fees, value-added taxes (VAT), or other charges imposed by the destination country.

The Velvet Wind is not responsible for delays caused by customs processing.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations, regions, or countries at our discretion.

Certain products may not be eligible for shipment to all destinations.

Order Issues

If you experience any issues with your order, please contact us at:

The Velvet Wind
9 Walnut Street, Suite 1A
Asheville, NC 28801

Email: tvw@thevelvetwind.com
Phone: (828) 407-1748

We will make reasonable efforts to assist with order-related concerns.

Changes to This Shipping Policy

The Velvet Wind reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to this page.